Amazon Music Greyed Out? Let’s Fix!

By Roger Kelly Updated on 2022-09-20 / Update for Amazon Music Tips

Q: When I'm ready to enjoy my favorite Amazon songs, I notice that the once available Amazon songs in my playlist have suddenly greyed out. In this case, I can no longer play these songs, which is really annoying, why does this happen? Any solutions?

In fact, the most common problems reported by Amazon users include the Amazon Music storage location greyed out, Amazon Music download button greyed out, and other similar situations. Don't panic, in this article, we will focus on the possible causes and fixes for Amazon Music greyed out issue to get the full enjoyment of Amazon songs.

fix amazon music greyed out

Part 1. Why Are Some Songs Greyed Out on Amazon Music

First of all, you need to be clear that the reasons for Amazon Music greyed out can be diverse. Since the specific problems faced by Amazon Music users may vary, here we will analyze the possible causes in the following three common situations.

Amazon Music Download Button Greyed Out

amazon music download button greyed out

1. Restrictions of the License Agreement

In some cases, song titles may be removed from the Amazon Prime Music and Amazon Unlimited Music catalogs, mainly because of licensing agreements. As a result, Amazon Music download button will be greyed out and you will not be able to download Amazon songs to computer for offline playback.

2. Amazon Music App Updated

If you have recently upgraded your Amazon Music app, you may also experience the download option greyed out due to a buggy update, which may require you to re-download Amazon Music again.

3. Expired Or Cancelled Amazon Music Membership

You can enjoy the download service only when you have subscribed to Amazon Music membership. Once an Amazon Music Prime or Unlimited subscription has expired or been cancelled, you will have the problem of Amazon Music download greyed out.

Amazon Music Storage Location Greyed Out

amazon music storage location greyed out

1. Change of Song Location

Sometimes, Amazon Music Prime songs may move to Amazon Music Unlimited directory, in this case, you will experience the Amazon Music storage location greyed out issue.

2. Not Connected to Amazon Music Online for a Long Time

When you use the Amazon Music app for more than a month without being connected to a wireless network, Amazon Music songs that you have downloaded to your device will not be accessible.

Amazon Music Unlimited Songs Greyed Out

1. Service Downgrade

When Amazon Music Unlimited membership has been downgraded to Amazon Music Unlimited single device plan, previously downloaded unlimited songs will also be greyed out.

Part 2. How to Fix Amazon Music Storage Location Greyed Out

Now that you have fully understood the reason of Amazon Music songs greyed out, it's time to take a closer look at the specific fixes to play Amazon Music smoothly.

1. Remove and Repurchase Amazon Music

Removing greyed out Amazon Music is necessary due to changes in song locations or restrictions imposed by licensing agreements. After that, you can choose to re-purchase these Amazon songs from the Amazon Music digital store.

2. Confirm Amazon Music Membership

Please make sure your Amazon Music Premie or Unlimited membership subscription is not expiring. When you upgrade to Amazon Music membership service, your Amazon Music downloads will resume as normal.

3. Seek Help From the Customer Service Center

You can carefully describe your current specific situation to a professional Amazon Music staff, who can then make effective suggestions to you, such as updating the Amazon Music software, uninstalling and reinstalling the Amazon Music application, clearing the Amazon Music cache, etc.

Part 3. How to Fix Amazon Music Greyed Out Issue Forever

In fact, the problem of Amazon Music greyed out is largely encountered by Amazon Music membership users because they are the ones who have the privilege of downloading. Also, although you take some solutions, they may work for a short time, after which you may still experience Amazon Music download greyed out issue.

On this condition, we have specifically found a once-and-for-all solution to solve the Amazon music greyed out problem forever, namely by utilizing the best AudFree Amazon Music Downloader. With it, you can download Amazon Prime Music and Unlimited Music to your computer locally without any problem. Thus, you can save Amazon Music forever without worrying about Amazon Music storage location greyed out.

What's more, it has the ability to convert Amazon Music to MP3, WAV, AAC, FLAC and other common formats. And furthermore, you have the freedom to listen to Amazon Music offline on the desired devices and players without subscription. As for the ID3 tags and metadata information of Amazon Music, you don't need to care at all because they will also be kept intact.

AudFree Amazon Music Downloader

audfree amazon music downloader
  • Convert Amazon songs to MP3, AAC, FLAC for all Amazon users
  • Download Amazon Prime Music and Unlimited Music locally
  • Enjoy Amazon Music offline on any preferred device without subscription
  • Solve any Amazon problems, including Amazon Music greyed out issue

How to Fix Amazon Music Greyed Out Issue Forever

Step 1Select Amazon Music Output Parameters
adjust amazon music output format
Go to the menu bar at the top right corner of AudFree Amazon Music Downloader, tap to select "Preferences" and "Convert" tab. In the conversion window that pops up, you can set various Amazon parameters, such as output format, channel, sample rate and bit rate, etc. Remember to click the "OK" button to save your settings when you are done.
Step 2Load Amazon Songs to AudFree Amable
add amazon music to audfree amable
Please pick any song, playlist or album you like directly from Amazon Music app. After that, copy the link of the selected track and paste it into the search box of AudFree Amable. Then it is necessary to press the '+' button to load these songs smoothly.
Step 3Fix Amazon Music Greyed Out Issue Forever
fix amazon music greyed out issue forever
Once the songs are added, you can click the Convert button to start the conversion process. Once it's done, it can navigate to your computer's local folder to view all your Amazon Music. Now, you can play Amazon Music offline without the hassle of Amazon Music greyed out issue.

Part 4. FAQs of Amazon Music Greyed Out

Q: What Happens When Amazon Music Download Button Greyed Out?

If you find that the download button for some Amazon Music songs has turned grey, then you will probably not be able to download those songs anymore because the download feature is disabled.

Q: Why Is My Amazon Music Greyed Out?

In reality, the reason why Amazon Music is greyed out is uncertain, this article has mentioned some possible reasons such as limitations of the license agreement, not connecting to the Amazon Music app, recent updates to the Amazon Music app, etc.

Q: How to Avoid Amazon Music Greyed Out?

The best solution is actually to backup Amazon Music so that you can use it freely. With the help of AudFree Amazon Music, you can easily download Amazon Music to your computer locally for offline playback without any Amazon difficulties.

Part 5. In Conclusion

That's all the solutions on how to solve the Amazon Music greyed out, you need to use the right option according to your actual situation. It is recommended that you use AudFree Amazon Music Converter as a perfect helper so that you can enjoy Amazon Music freely without encountering any Amazon Music download greyed out problem.

Roger Kelly

Roger Kelly

Staff Editor

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Roger Kelly has been dedicated in content creation about music streaming services and technology for over 6 years. He is an expert and computer geek to provide fixes and tips about various recorders and Amazon Music.

AudFree Amable

Download Amazon Music Free, Unlimited and Prime Music playlists to MP3, etc. for offline listening.