Why Is Audible Not Working and How to Fix

By Ivan Scott Updated on 2024-1-4 / Update for Audiobook Tips

Audible offers a great way to people to read books, listen to podcasts and lectures, and so on easily. However, nothing is perfect. Some Audible users complain that the Audible app doesn't work, Audible web player not working, etc. These problems prevent them from playing Audible audiobooks properly. So, what do you do when Audible not working on iPhone, Android, Windows, so on? If you don't know how, here we've gathered some possible solutions to help solve the problem. Please check the detailed steps in the following parts.

audible not working

Part 1. Why Is Audible Not Working

When you meet the Audible stopped working issue, learning the cause is the first step. It could be that the Audible App's server is down, or the App is under maintenance. Beside these, there are other common issues that can interrupt your service. These reasons may include:

(1) An unstable or bad internet connection that prevents you from streaming or downloading your books from Audible.

(2) There will be geographic restrictions to the specific content on Audible that you want to listen to.

(3) An outdated operating system or version of your device and the Audible application may lead to the Audible app not working issue.

(4) There are hardware issues on your device, such as an inability to play audio.

(5) The quality of your audiobook is too low.

(6) Your Audible account may be expired or you log in to it with the wrong login credentials.

(7) There are too much cache files in your Audible app or web browser.

Part 2. How to Fix Audible Not Working

If you are facing problems with the Audible is not working, please read on. You will find there are some solutions to solve your problem.

Solution 1. Check If Audible App Is Down

First, you need to confirm the status of the Audible app. You can go to the Audible Status Center website to check whether its app is down or not. Or, you can head to some third-party websites to view its current status. If there is no problem with Audible app status, please go to next solution.

Solution 2. Log Out and Log Back to Audible

If you are having trouble accessing the Audible app, you can try logging out and then log back into Audible.

For Android: Open the Audible app on your device and go to "Profile" > "Settings" > "Sign out".

log out of audible app on android

For iOS: Open Audible on your iPhone, iPad or other iOS devices, then go to "More" > "Settings". Then tap and hold the app name at the bottom. This will show you a prompt to log out.

log out of audible app on ios

(Note: If you log out of Audible on iOS, you will lose your Audible downloads.)

View also: How to Backup Audible Audiobooks

Solution 3. Use a VPN Device

According to the possible reasons for the Audible app not working, it may due to the location where you live is blocked by Audible. So, in this case, you can try to use a VPN tool on your Windows, Android, or iOS device to bypass the location restrictions to use Audible in your region.

Solution 4. Clear Cache on Audible App

Cached data is stored to improve the user experience. However, sometimes the cached version of the data and the latest data may not match, which creates a conflict. So, it is possible that short-term memory issues are causing Audible not working. Clearing the cache can often solve these problems. Here we will show you how to do that on Android device.

clear audible cache to fix audible app not working

Step 1. Open the Settings application on your Android device.

Step 2. Then select the "Apps" option >"Other apps".

Step 3. Find the Audible app and select it to tap on "Force Stop".

Step 4. Then select "Storage" and tap on "Clear Data".

For iOS, there is no option to clear the cache. You will need to delete the app from your device and then re-download it from the App Store to clear the cache.

Solution 5. Check Date and Time

Sometimes the Audible app does not work when the date and time feature of your device is incorrect. So, you can reset the date and time settings to solve the problem.

check date and time

For Android: Open the Settings app, and go to the "General Management" > "Date and time". Then turn on the option of "Automatic date and time".

For iOS: Open the Settings app, and go to "General" > "Date and time". The turn on the "Set Automatically" option.

Solution 6. Disable Anti-virus

Anti-virus software is designed to protect devices from external threats. However, it sometimes prevents perfectly safe websites from working properly. So, if you are facing the problem of the Audible Windows app not working, you can disable the anti-virus software on your computer.

Step 1. Click on "Start" on your computer.

Step 2. Type and find "Windows Security".

go to windows security section

Step 3. Choose the "Virus and Threat Protection" option.

Step 4. Click on "Manage Settings" and turn off "Real-time protection".

disable anti virus on computer to fix audible not working

Solution 7. Clear Browser Data

If you find the Audible web player not working properly, you can clear your browser's cache. The operation steps may vary slightly for different browsers, but the overall process is the same.

clear web browser data

Step 1. Open your browser and tap on the three-dots icon at the top right.

Step 2. Select the "Settings" icon and click on "History".

Step 3. Click on the "Clear History" option.

Solution 8. Change the Download Quality

Sometimes, the quality of Audible audiobooks can also affect the playback. So, if you find your Audible not working as normal, you can change the download quality of audiobooks.

change audible download quality to fix audible not working

Step 1. Open Audible and click on the profile icon.

Step 2. Tap on the Settings icon and then choose "Data and Storage".

Step 3. Change to another the download quality.

Solution 9. Check the Download by Parts Setting

When you download large audiobooks, they will take up too much storage space. And they may cause problems with the audio. So, you can download Audible books by parts to solve the Audible books not working issue.

For Audible Mobile:

Step 1. Start Audible on iOS or Android device and tap on the profile icon.

Step 2. Click on the Settings icon and go to the "Data and Storage" part.

enable download by parts in audible mobile app

Step 3. Switch the "Download by parts" option.

For Audible Desktop:

Step 1. Open Audible app on Windows computer and tap on the menu and settings icon.

Step 2. Tap on the "Download" section.

Step 3. Turn on "Download your library by parts".

check audible download by parts setting

View also: How to Split Audible Audiobooks into Chapters

Solution 10. Re-download Audible Books

If the books you downloaded Audiobooks are corrupted, then Audible doesn't work well. In this case, you can delete them. Deleting audiobooks does not remove them from your library. This means that even if you delete them, you will still have the books you bought, but won't be able to open them. After that, you can re-download them to fix the problem of Audible books not working.

redownload audible books

Step 1. Open Audible and tap on "My Library".

Step 2. Click on "Delete" to delete your audiobooks.

Step 3. Back to the library to find the same audiobooks, then download them again.

Solution 11. Restart Your Device

Rebooting a device is the simplest solution to the Audible app not working. Sometimes your device may have too many programs running in the background. It slows down your processing and makes it difficult for any app to work properly, including Audible. So, we recommend restarting the device by clicking on the Power button. And make sure you give your device about 10 seconds of downtime before restarting.

Solution 12. Update Audible and Your Device

There may be bugs in older versions that prevent the Audible app from working, which can be easily fixed with a simple download. Updating the app will usually fix a misbehaving app. Visit the App Store of your device, check for available Audible apps, and you should be good to go.

update audible app

Besides, you can head to check the current version of your mobile or desktop device. If they are running with the old version, then you can check if there is any update available. If yes, then go to update your device to the latest version to get Audible works.

update device to fix audible app not working

Solution 13. Reinstall Audible

Reinstalling the app will create a new app file on your phone. Just as clearing the cache can help with the problem of Audible not working on iPhone/Android. So, you can completely remove the app from your system. This ensures that all instances of the app running on your system are effectively shut down. After uninstalling, go to the Google Play Store or App Store to download it again.

reinstall audible app

Part 3. Best Solution to Solve Audible Not Working

If the problem with Audible app not working Android/iPhone/Windows doesn't resolve after you try the above solutions, you can try the best way here. This way let you use the local media player on your device to listen to Audible audiobooks offline. This way, you won't be bothered by problems with the Audible application.

As we all know, Audible audiobooks are in AA/AAX format and other music players do not support these formats. You will need to convert your Audible audiobooks to a normal format first. The tool you need is AudFree Audible Converter. It's able to download and convert Audible audiobooks to MP3, FLAC, AAC, and so on. All the ID3 tags and the original sound quality will be wholly preserved. And the download speed is up to 30X faster.

You can now download the AudFree Audible Converter via the "Download" button below. Then follow the tutorial to download Audible books and play them with other media players.

AudFree Audible Audiobook Converter

audfree audiobook converter
  • Convert Audible books to MP3, WAV, and other common formats
  • Download Audible books to computer with up to 30X faster
  • Split Audible books by chapters or at certain intervals
  • Keep all the metadata and original sound quality

How to Listen to Audible Books with Other Media Players

Step 1Import Audible Books to AudFree Auditior
add audible audiobooks to audfree auditior
Start AudFree Auditior on your computer first. Then add the audiobooks you want to listen to. You can click on the first "Add" button in the bottom left corner. Alternatively, a more direct method is to drag and drop audiobooks to this software.
Step 2Change Audible Output Format
set audible books output format
Click the "Format" icon in the bottom right corner to open a new window. You can select the MP3 output format for playing with other media players. In addition, you are able to customize the codec, channel, and sample rate.
View also: How to Convert Audible to MP3
Step 3Download Audible Books and Play with Other Players Offline
download audible books to fix audible app not working
Now, press the "Convert" button and your audiobooks will be downloaded at 30X. Once it is done, click on the "history" icon to locate the downloads. And now you are able to play these downloaded Audible books offline with your local media player. You can no longer worry about the Audible app not working issue.

Part 4. Final Thoughts

This is about how to solve the problems with Audible not working. We hope this guide is helpful and you are able to enjoy your audiobooks without any issues. If your problem is not solved, we suggest you use another media player to play your Audible books. And a necessary tool is AudFree Audible Converter. In fact, it is a powerful tool to help you out if you have any problems with Audible application. It can download, convert and save your favorite audiobooks from Audible as local audio files. Then you can listen to Audible books anywhere and anytime without using the Audible app and you won't meet the issue with Audible.

Ivan Scott

Ivan Scott

Staff Editor

(Click to rate this post)
Ivan Scott, an audiobook enthusiast with a passion for writing. He keeps up with information and tech skills related to iTunes and Audible audiobooks, and shares them with readers.

AudFree Auditior

30X convert Apple Music, iTunes podcasts, audiobooks and Audible books. to MP3, etc.