How to Fix Audible Not Working on iPhone/Android/Mac/Win

Part 1. Why Is Audible Not Working

Audible relies on three main factors to function properly: the Audible servers, your internet connection, and your device. If any of these experience issues, Audible may stop working as expected. Here are some common reasons why Audible is not working:

1. Audible server is down. If Audible's servers are experiencing an outage, the app won't function until they're back online.

2. Audible app bugs or glitches. Sometimes, new updates bring bugs that can interfere with the app's performance.

3. Unstable internet connection. A weak or unreliable internet connection can cause loading and playback issues.

4. Server delays. Data transfer between Audible's servers and your device might lag, causing interruptions.

5. Geographical restrictions. Some audiobooks may not be available in your region due to licensing agreements.

6. Device settings or conflicting apps. Some settings on your device could block Audible from running properly.

These may cause the following situations you may encounter:

• Audible app shows a blank screen while loading the library and cannot play any books.
• You're unable to sign in to your Audible account.
• Audible can't download books.
• Other problems like Audible keeps crashing and Audible not playing sound.

Sometimes, simply waiting for Audible's servers to recover is enough. If not, keep reading Part 2 for simple and effective fixes that will have you back to listening in no time.

Part 2. How to Fix Audible Not Working

Here's a quick overview of all solutions to Audible not working issues. You can click each method to check detailed steps and tutorials.

Fix 1. Check If Audible Is Down

Before trying other solutions, it's a good idea to verify whether Audible's servers are operational. You can check sites like Is It Down Right Now and Uptime to see if there are any widespread outages. If Audible's server is down, your best option is to wait for the issue to be resolved by Audible's technical team.

Fix 2. Check Your Internet Connection

A weak or unstable internet connection can cause Audible to malfunction. Ensure you have a strong Wi-Fi or mobile data signal, and try restarting your internet connection. You can also switch between Wi-Fi and cellular data to see if that helps. This is especially essential when you encounter the Audible not loading issue.

Fix 3. Download or Re-download Audible Books

Downloading your audiobooks in advance allows you to listen offline and avoid internet-related issues. If the audiobook file is corrupted, delete it and download it again. Don't worry; removing downloaded files won't remove them from your Audible library. Some users may be unable to use the download function; you can try other methods to fix the Audible not working issue.

Step 1. Open Audible and tap on "My Library".

Step 2. Click on "Delete" to delete your audiobooks.

Step 3. Back to the library to find the same audiobooks, then download them again.

Fix 4. Sign Out and Sign In to Audible Again

Logging out and then logging back into your Audible account can resolve certain account-related glitches. However, if you cannot log in, you'd better ask Audible customer support for help.

On Android: Go to Profile > Settings > Sign out on your Audible app.

On iOS: Go to More > Settings > Tap and hold the app name at the bottom to reveal the sign-out option.

Notice: On iOS, signing out will remove your downloaded audiobooks.

View also: How to Backup Audible Audiobooks

Fix 5. Change Your IP Address via a VPN

If you added an audiobook in one country but can't access it while traveling, it's likely due to geographic licensing restrictions. To resolve this, you can use a VPN to change your IP address to the country where the audiobook is available.

Fix 6. Relaunch Your Audible App and Device [Android/iPhone]

Sometimes, simply restarting the Audible app or your device can clear out temporary glitches. Once the glitches are cleared, the Audible not working issue may be solved and function properly as normal.

On Android: Go to Settings > Apps > More Apps > Audible > Force Stop.

On iOS: Swipe up from the bottom of the screen and swipe away the Audible app to close it.

Fix 7. Update Audible App and Your Device's Operating System

Keeping both the Audible app and your device's operating system up to date is essential, as updates often include important bug fixes that can resolve performance issues.

On Android: Go to the Google Play Store, search for Audible, and tap Update if an update is available.

On iOS: Go to the App Store, find Audible, and click Update.

Updating your device's operating system can also help resolve compatibility issues with the Audible app:

On Android: Go to Settings on your phone, tap Software Update or other similar settings, and click Download and install to apply any available updates.

On iOS: Go to Settings > General > Software Update, wait for the check to complete, and install the new version if available.

Notice: Audible has officially discontinued its app on Windows 10 and 11, meaning you won't receive any new updates. Additionally, if you uninstall the Audible app from your Windows device, you cannot reinstall it. In this case, it's recommended to use Audible's web player to continue enjoying your audiobooks.

Fix 8. Reinstall Your Audible App

Reinstalling the Audible app can resolve deeper Audible is not working issues by replacing corrupted files.

If the Audible app not working on Android, you can try to delete the whole Audible file folder before reinstalling:

Tap Settings/Storage/Files/Android/Data/com.audible.application, hold on the folder, and select Delete in the menu.

If it still doesn't work, you can also install a prior version of Audible and wait for the next update to fix such issues.

iOS users may only uninstall and reinstall it from the App Store, as you cannot access the Audible file folder due to system restrictions.

Fix 9. Clear Cache on Audible

Cached data is stored to improve the user experience. However, sometimes the cached version of the data and the latest data may not match, which creates a conflict. So, it is possible that short-term memory issues are causing Audible app not working. Clearing the cache can often solve these problems.

On Android:

Step 1. Open the Settings application on your Android device.

Step 2. Then select the Apps > Other apps > Audible.

Step 3. Tap Storage > Clear Data.

On iOS:

Step 1. Open the Settings on your iPhone/iPad.

Step 2. Tap General > iPhone Storage > Audible.

Step 3. Hit the Offload app button to clear all data on the Audible app.

Fix 10. Clear Browsing Data of Audible [Windows/Mac]

If you find the Audible web player not working properly, you can clear your browser's cache. The steps may vary slightly for different browsers, but the overall process is the same.

Step 1. Open your browser and tap on the three-dots icon at the top right.

Step 2. Select the Settings icon and click on Privacy and security.

Step 3. Click Delete browsing data > Advanced.

Step 4. Select All time from the Time range option.

Step 5. Tick Browsing history, Download history, Cookies and other site data, Cached images and files.

Step 6. Click Delete data.

Notice: This will remove all your browsing history at once. You'd better collect all webpages you don't want to miss previously. The Download history will be removed, but your downloaded files will be stored on your computer still. Besides, you may be logged out from all websites you logged in to in the past.

Fix 11. Enable Standard Protection on Chrome

Sometimes, you may unable to play audiobooks on the cloud player due to the high-level security protection on your browser. You can change your protection level from Enhanced protection to Standard protection.

Step 1. Click Settings on the Chrome menu list.

Step 2. Click Privacy and security > Security.

Step 3. Select Standard protection.

Fix 12. Close Antivirus Option on Your Windows

Anti-virus software is designed to protect devices from external threats. However, it sometimes prevents perfectly safe websites from working properly. So, if you are facing the problem of the Audible Windows app not working, you can disable the anti-virus software on your computer.

Step 1. Click on "Start" on your computer.

Step 2. Type and find "Windows Security".

Step 3. Choose the "Virus and Threat Protection" option.

Step 4. Click on "Manage Settings" and turn off "Real-time protection".

Part 3. [Top Way] How to Fix Audible Not Working Issue Permanently

If you've tried all of the above methods and Audible still isn't working, there's a permanent solution: transfer your Audible books to another media player. This ensures you can listen to your audiobooks offline without relying on the Audible app.

However, since Audible audiobooks are in AA/AAX formats, you'll need a tool to convert them into common formats like MP3. The AudFree Audible Converter is perfect for this task. It can convert Audible audiobooks into MP3, FLAC, AAC, and more, all while preserving the original audio quality and ID3 tags. Plus, it offers up to 30X faster download speeds, so you can enjoy your books without any delays. Once you download all Audible books, you can play them on any player and device with no limitations.

You can now download the AudFree Audible Converter via the "Download" button below. Then follow the tutorial to download Audible books and play them with other media players.

How to Solve Audible App Not Working via AudFree Audible Converter

Step 1Import Audible Books to AudFree Audible Converter

Start AudFree Audible Converter on your computer first. Then add the audiobooks you want to listen to. You can click on the first "Add" button in the bottom left corner. Alternatively, a more direct method is to drag and drop audiobooks to this software.

Step 2Change Audible Output Format

Click the "Format" icon in the bottom right corner to open a new window. You can select the MP3 output format for playing with other media players. In addition, you are able to customize the codec, channel, and sample rate.

View also: How to Convert Audible to MP3

Step 3Download Audible Books and Play with Other Players Offline

Now, press the "Convert" button and your audiobooks will be downloaded at 30X. Once it is done, click on the "history" icon to locate the downloads. And now you are able to play these downloaded Audible books offline with your local media player. You can no longer worry about the Audible app not working issue.

Part 4. Conclusion

These solutions should help you resolve most issues with Audible not working, allowing you to enjoy your audiobooks without interruption. However, if you continue to experience problems, the AudFree Audible Converter is a powerful, permanent solution. It lets you convert your Audible audiobooks to widely compatible formats so you can listen to them on any device, at any time, without worrying about the Audible app. Download it now and enjoy your audiobooks hassle-free!