How to Fix Tidal Not Working [15 Working Ways]

By Miley Swift Updated on 2024-04-09 / Update for Tidal Tips

Q1: "Why is my Tidal app frequently not working? I didn't change anything when I used it. I don't know what is happening. How can I do now?"

Q2: "Is anyone else dealing with Tidal albums partially loading or not loading at all? Sometimes profiles won't load either. If so, is there a fix for this?"

Due to its amazing sound quality, Tidal is favored by lots of audiophiles. With around 100 million songs in the Tidal music library, users can easily find any track that fits their mood. Yet, many users find that Tidal sometimes has not working problems. They have reported various issues, like Tidal music not playing, in Reddit, Quora, and related communities. Today, we will discuss the topic of Tidal not working. You can get reasons, common issues and some fixes about this theme. For the solution, we are going to provide 14 common fixes and an ultimate method. Let's start now!

See also: How to Fix Deezer Not Working

tidal not working

Part 1. Why Is Tidal Not Working

"Why is the Tidal app not working on my phone?" When meeting this issue, you may be annoyed as you can't enjoy Tidal songs well. There are multiple reasons that may illustrate why is Tidal not working. In this part, we will list some of them for your references. You can check them out and try finding the cause that makes your Tidal something went wrong.

👉1. The internet connection on your device is not strong enough.

👉2. The Tidal app you now use is out of date.

👉3. There may be something wrong with the Tidal server.

👉4. The web browser you use is not supported with the Tidal web player.

👉5. There are lots of cache files in your devices and the Tidal app.

👉6. Maybe there is a bug in the Tidal app.

👉7. Your device has some running problems.

Part 2. Tidal Doesn't Work - Common Issues

There are uncountable posts that say Tidal has some issues but we still cannot conclude all questions here. By collecting many resources, we list some problems that often arise when people use Tidal. And we give the corresponding measure of each problem. You can find detailed fixes in Part 3.

If you think that other methods in Part 3 can deal with your problem but we don't list them in this part, just try them. But we would like to tell you the 100% working method is shown in Part 4. It is to use the AudFree Tidal Music Converter to download songs from Tidal to computers as local files. Then play them without using the Tidal app or web player.

💥 Tidal App Not Working: "Why is my Tidal app not working?" When users open the Tidal mobile or desktop app on their device, the Tidal app may keep crashing or not opening. To solve this question, you should try to check your network connection, relaunch Tidal, check Tidal status, reinstall Tidal or clear your device storage.

💥 Tidal Web Player Not Working: If you use a web browser to use the Tidal web player to enjoy Tidal music, you may encounter that can't find the Tidal web player or the Tidal web player not working. So, you can check your network situation, try another web browser, clear the web browser cache, or disable ad blockers on the web browser.

💥 Tidal Not Downloading: What should you do if your Tidal won't download songs or you can't find a 'Download' option on Tidal? Just check if your device faces network issues, restart your device, or clear your Tidal cache.

📢 Note: Only the Tidal mobile app can download music.

See also: How to Save Tidal MQA Downloads Free on Desktop/Mobile

💥 Tidal Offline Mode Not Working: "Why does Tidal offline mode not work?" When you meet Tidal offline problems like this or you find Tidal downloaded music not playing, you can close and relaunch Tidal, restart your mobile device, update Tidal, uninstall & reinstall Tidal, or clear Tidal/device cache.

📢 Note: Only users who use the Tidal mobile app can use the offline mode.

See also: How to Download Music from Tidal to Play Offline

💥 Tidal Not Playing: "How can I do? My Tidal doesn't play one song in a playlist." It is a Tidal streaming/playback issue. You can reopen Tidal, disable ad blockers on your web browser, or change streaming quality if your Tidal HiFi not working.

💥 Tidal Not Loading: Some people say that their Tidal slow loading, Tidal not loading songs, etc. For this Tidal not working problem, we recommend you reconnect your internet, clear cache on Tidal/web browser/device, or try another web browser.

💥 Tidal Connect Not Working: "Tidal Connect has stopped working in the past few days. I've got two Tidal Connect-enabled devices, a Raspberry Pi and a Bluesound Powernode. I can see them in the Tidal app, but when I select them, playback pauses and nothing else happens." When you encounter Tidal Connect not working on iPhone or other devices, please restart your devices, force stop and relaunch Tidal, update Tidal, reinstall Tidal, or clear cache Tidal.

💥 Tidal Login Problem: If you find that your Tidal subscription not working or other Tidal login issues, simply upgrade to the paid TIDAL plan or check Apple ID registration on your iOS device.

See also: Tidal Family Plan: All You Want to Know 2024

Part 3. How to Fix Tidal Not Working Problems - Common Fixes

Is Tidal not working/loading/downloading/playing in various ways? Don't worry, follow the below solutions one by one.

✅Fix 1. Check the Network Connection

Are you desperately trying to download Tidal music but the download bar isn't progressing? Or do you want to listen to some new releases from your favorite artist but Tidal subscription not working?

Sometimes, music streaming sites face network issues that cause app performance to slow down. If everything looks fine from this perspective, it's time to check your internet connection on your Android/iOS/Windows/Mac device. Make sure your internet is running fast and without any interruptions. If not, then change the network connection to another one and try again.

check network connection

✅Fix 2. Restart Your Device

If there is no problem with the network connection, please restart your device. This is the simplest yet sometimes most effective way to help you troubleshoot Tidal not loading/downloading or any application issue. When your phone has too many apps running in the background and not enough room to run, you may experience an issue with the Tidal app not working. If this is the case, restarting your mobile phone or computer should fix the Tidal doesn't work problem.

✅Fix 3. Close and Relaunch the Tidal App

Sometimes closing and restarting the Tidal app will fix Tidal not working on iPhone/Android. If your Tidal app has a black screen, you can force-stop it.

See also: Troubleshooting: Tidal Stops Playing When Screen Is Off

For Android phones, go back to the home screen and tap and hold the Tidal icon. Then select 'App Info' > 'Force Stop'.

force stop tidal app to fix tidal not working

For iPhone, swipe from the bottom and find the Tidal preview. Then swipe up on the Tidal preview to force close it.

✅Fix 4. Check Tidal Status

Is Tidal not working? Then check if there is a problem with the Tidal server. You can check it from Tidal's official Twitter account or Downdetector. If everything is fine, then proceed to other solutions.

✅Fix 5. Update Your Tidal

Sometimes, when the App Store on your phone is upgraded, users will encounter the problem of Tidal HiFi not working. This could be due to the latest update on your phone. After an operating system upgrade, connections to App Store login data are no longer safe to use. So, you need to go to the App Store on your Android or iOS device and upgrade your Tidal app to the latest version. This may pinpoint loading issues with streaming sites.

update tidal to settle tidal app not working

✅Fix 6. Uninstall and Reinstall the Tidal App

If you still can't play music on Tidal and the app is still crashing, simply uninstall and reinstall the app to fix the Tidal app not working problem.

Sometimes, the App Store's servers get overloaded and start malfunctioning. So, if Tidal music still doesn't load on your phone after reinstalling the app, please wait a few minutes and try again.

✅Fix 7. Clear Tidal Cache

Sometimes, clearing your cache may resolve the Tidal not working issues. The Tidal cache holds data about all downloaded songs. It is often overloaded and users face issues with Tidal downloads not working properly. Clearing the cache will fix the problem, but be aware that it will also delete any downloaded songs.

For Android:

Step 1. Tap and hold the Tidal icon.

Step 2. Click on 'App Info'.

tidal app info android

Step 3. Then, select 'Storage & cache' > 'Clear Cache'.

clear cache tidal on android

For iOS:

clear tidal cache on ios

Step 1. Go to the Home screen.

Step 2. Select 'Settings'.

Step 3. Scroll down and tap on the 'Tidal' option.

Step 4. To clear the cache, turn on the toggle for 'Clear app cache on next launch' in the 'Slack' section.

Step 5. The cache is now deleted, restart the app, and your problem might be resolved.

For Mac:

fix tidal app not working on mac by clearing cache

Step 1. Open the Tidal app on your device.

Step 2. Then choose 'Preferences' from the drop-down list.

Step 3. Hit on 'Cache' > 'Clear Cache' and pick up 'Clear'.

For Windows:

clear cache on tidal for windows app

Step 1. Launch the Tidal app and click the 'three-lines' icon at the top right corner.

Step 2. Choose 'Help' > 'Troubleshooting' > 'Clear Cache'.

✅Fix 8. Use Another Web Browser

If you listen to Tidal music with the Tidal web player and see that the Tidal web player is not supported in this browser, then you can try to use another web browser and try again. For example, you can switch from Google Chrome browser to Microsoft Edge to solve the Tidal streaming not allowed problem.

✅Fix 9. Clear Web Browser Cache

If there are lots of cache files in your web browser, it will lead to the Tidal web player not working/downloading issues. In this case, you can try to clear cookies and cache files to solve the issue.

clear web browser cache to fix tidal web player not working

Step 1. Click on the 'Three-dots' icon at the top-right corner of your Chrome web browser.

Step 2. Hit on the 'Clear browsing data' option from the left side of the screen.

Step 3. On the pop-up window, set 'All Time' or else in 'Time range'. Then check-mark 'Cookies and other site data' and 'Cached images and files'.

Step 4. Once done, touch the 'Clear data' button.

Step 5. At last, relaunch the browser and try to open the Tidal web player to check if it works well.

✅Fix 10. Turn off Ad Blockers on the Web Browser

The enabled ad blockers on your web browser will also cause the Tidal not loading issue. So, you can check it out and disable it to use the Tidal web player well.

Step 1. On your web browser, locate the ad blocker in the toolbar.

Step 2. Hit on its icon to open its settings.

Step 3. Look for the option that can help turn off the ad blocker on the web page you are now visiting. And then click on it.

Step 4. After that, refresh the Tidal web player page to see if the issue is fixed.

✅Fix 11. Change Streaming Quality

When you choose 'High' or 'Max' as the streaming quality to play Tidal music, the music cannot be played smoothly. Therefore, please go to Tidal's 'Settings' > 'Streaming' section. Find the 'Audio quality' part to choose 'Low' to fix the Tidal HiFi not working issue.

change tidal streaming audio quality

✅Fix 12. Clear Device Storage

The Tidal app not working always because the device you run Tidal has something went wrong. So, you should free up your device storage to make Tidal work smoothly.

clear iphone storage to reslove tidal app working issue

Step 1. Go to the 'Settings' app on your device.

Step 2. Scroll down to select 'General' to find 'iPhone Storage' on your iPhone. On Android, you can directly find the 'Storage' option.

Step 3. Tap it and then clean some apps' storage.

✅Fix 13. Check Output Audio Speakers

There is a possible solution to settle the Tidal streaming not allowed question. If you use an audio speaker to play Tidal songs like Bluetooth, Alexa, etc. We advise you to check if something's wrong with your speaker.

See also: How to Make Tidal Alexa Work Together in 2 Available Ways

See also: How to Play Tidal on Bluetooth Across Your Devices

✅Fix 14. Check Apple ID Registration

If you use your Apple ID to log into Tidal and find a 'Service Unavailable' error, you can stop using this way to solve your problem.

For iPhone:

Step 1. On your iPhone device, tap the 'Settings' app.

Step 2. Now, select the big 'Apple ID' section and then tap 'Password & Security' > 'Apps Using Apple ID'.

apple id on iphone

Step 3. Next, hit the Tidal app in the app list and select 'Stop using Apple ID' > 'Stop using'.

stop using apple id to fix tidal app not working

For Computer:

Step 1. Open the Apple ID online page and then choose the 'Security' option.

Step 2. Next, please click 'APPS & WEBSITES USING APPLE ID' > 'Manage apps & websites'.

Step 3. Now, you can select Tidal and then hit 'Stop Using Apple ID'.

Part 4. How to Avoid Tidal Not Working - 100% Available

Apart from the fixes above, there is another way to fix the Tidal app not working issue without losing all downloaded files. You can get help from AudFree Tidal Music Converter.

AudFree Tidable is specially designed to allow Tidal users to download music files from the Tidal music streaming app to popular file formats supported by many devices. This converter can convert Tidal music to FLAC, MP3, WAV, M4A, etc. without destroying the original HiFi audio quality.

After conversion, you can listen to Tidal songs offline without using the Tidal app and the Tidal subscription. Thus, there is no issue of any Tidal not downloading all songs, Tidal not loading or else. You can also back up all Tidal songs you have downloaded. This makes it the first choice for audiophiles who wish to listen to Tidal music offline without any issues.

Key Features of AudFree Tidal Music Converter

audfree tidal music downloader
  • Download Tidal songs for playback offline without the Tidal app
  • Convert Tidal music to FLAC and multiple output formats losslessly
  • Available for Tidal subscribers for easy use forever
  • Keep Tidal HiFi sound quality and original ID3 tags for local management

How to Fix Tidal Downloads Not Working or Other Issues

This AudFree converter has some unique features, like incredible 5X conversion speed, batch conversion, preserving metadata, and more. After downloading playlists and tracks from Tidal, you can easily transfer them to the device of your choice. To use it, first, you have to install the tool on your computer. After that, launch it.

Step 1Customize output format for Tidal music
change settings for tidal music
Go to the 'Menu' option from the top bar and choose 'Preferences'. Then, choose 'Convert'. In the next window, you can adjust the output format for your downloads. You can either set the default or make adjustments according to your needs. You can also customize the channel, bitrate, sample rate, and conversion speed.
Step 2Add Tidal music to the AudFree Tidable
add music from tidal to audfree
Now it's time to add Tidal HiFi music to the converter. Search through the Tidal music library for your favorite song and playlist. Then copy and paste their links into the search box of AudFree Tidable and click the '+' sign to load them. Alternatively, you can drag and drop songs from the Tidal app to this converter's main interface.
Step 3Download Tidal music to avoid Tidal not working issue
download tidal music to fix tidal not working
Now, click the 'Convert' option and the converter will start to download music from the Tidal app in an instant. Wait for it to finish and then you can find the Tidal downloads in the 'Converted' list. Now, you can easily listen to Tidal songs offline without the Tidal app. Then the Tidal app not working issue is settled.

Part 5. Final Thoughts

When facing the Tidal not working issue with its app or web player, you can try the methods above to fix it. You can solve it by updating the Tidal app, clearing the cache on Tidal or devices, using other web browsers and so on. But among all the ways, the best one is to use the AudFree Tidal Music Converter. It allows you to back up your Tidal downloads and save them as common audio files. With it, you can listen to Tidal music without the Tidal app so you can avoid the Tidal doesn't work problem forever.

Miley Swift

Miley Swift

Staff Editor

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Miley Swift is a professional content creator in the field of music entertainment and tech. Passionate about Tidal streaming technology, she is adept in offering and updating relevant tech skills and tools of Tidal music.

AudFree Tidable

Download and convert Tidal HiFi and MQA songs to MP3, FLAC, WAV, M4A at 5X speed.