How to Fix Tidal Not Working [Updated]

Tidal is favored by audiophiles for its amazing sound quality. With around 100 million songs in the Tidal music library, you're sure to find something that fits your mood. However, like any other app, Tidal can sometimes have issues. Many users have reported various issues while using the Tidal app, such as Tidal music not playing, etc. Here we've discussed some common issues that could be the cause of "Tidal not working" on your system. We also identified an ultimate solution to fix the problem.

tidal not working

Part 1. How to Fix Tidal Not Working - Common Solutions

Tidal is not working in various ways? Don't worry, follow the below solutions one by one.

Fix 1. Check the Network Connection

Are you desperately trying to download Tidal music but the download bar isn't progressing? Or you want to listen to some new releases from your favorite artist, but Tidal subscription not working?

Sometimes, music streaming sites face network issues that cause app performance to slow down. If everything looks fine from this perspective, it's time to check your internet connection. Make sure your internet is running fast and without any interruptions.

check network connection

Fix 2. Restart Your Device

If there is no problem with the network connection, please restart your device. This is the simplest yet sometimes most effective way to help you troubleshoot any application issue. When your phone has too many apps running in the background and not enough room to run, you may experience an issue with the Tidal app not working. If this is the case, restarting your phone should fix the problem.

Fix 3. Close and Relaunch Tidal

Sometimes closing and restarting the Tidal app will fix Tidal not working on Android/iPhone. If your Tidal app has a black screen, you can force-stop it.

For Android phones, go back to the home screen and tap and hold the Tidal icon. Then select 'App Info' > 'Force Stop'.

force stop tidal app to fix tidal not working on android

For iPhone, swipe from the bottom and find the Tidal preview. Then swipe up on the Tidal preview to force close it.

Fix 4. Check Tidal Status

Still doesn't work? Then check if there is a problem with the Tidal server. You can check it from Tidal's official Twitter account or from Downdetector. If everything is fine, then proceed to the solution below.

Fix 5. Update Tidal

Sometimes, when the App Store on your phone is upgraded, users will encounter the problem of Tidal HiFi not working. This could be due to the latest update on your phone. After an operating system upgrade, connections to App Store login data are no longer safe to use. And you need to go to the App Store and upgrade your Tidal to the latest version. This may pinpoint loading issues with streaming sites.

Fix 6. Uninstall and Reinstall Tidal

If you still can't play music on Tidal and the app is still crashing, simply uninstall and reinstall the app to fix the problem.

Sometimes, the App Store's servers get overloaded and start malfunctioning. So, if Tidal Music still doesn't load on your phone after reinstalling the app, please wait a few minutes and try again.

Fix 7. Clear Tidal Cache

Sometimes, clearing your cache may resolve Tidal not working issues. Tidal cache holds data about all downloaded songs. It is often overloaded and users face issues with Tidal downloads not working properly. Clearing the cache will fix the problem, but be aware that it will also delete any downloaded songs.

For Android:

1. Tap and hold the Tidal icon.

2. Click on 'App Info'.

3. Then, select 'Clear Cache'.

For iOS:

1. Go to the Home screen.

2. Select 'Settings'.

3. Scroll down and tap on Tidal.

4. To clear the cache, turn on the toggle for 'Clear app cache on next launch'.

5. The cache is now deleted, restart the app, and your problem might get resolved.

clear tidal cache on ios

For Desktop:

1. Click on the Tidal app icon on your device.

2. Select 'App Info'.

3. Then click on 'Storage'.

4. Click on 'Clear Cache'.

fix tidal app not working on mac

Part 2. How to Avoid Tidal Not Working 100%

There is another way to fix the Tidal app not working issue without losing all downloaded files. You can get help from AudFree Tidal Music Converter.

AudFree Tidable is specially designed to allow Tidal users to download music files from the Tidal music streaming app to popular file formats supported by all devices. This converter can convert Tidal music to FLAC, MP3, WAV, M4A, etc. without destroying the original HiFi quality.

After conversion, you can listen to Tidal songs without using the Tidal app. Thus, there is no issue of any Tidal app not working. You can also back up all Tidal songs you have downloaded. This makes it the first choice for audiophiles when listening to Tidal music offline.

Key Features of AudFree Tidal Music Converter

audfree tidal music downloader
  • Download Tidal songs for playback offline without the Tidal app
  • Convert Tidal music into FLAC, Lossless, and multiple output formats
  • Available for Tidal free users and subscribers for easy use forever
  • Keep Tidal HiFi sound quality and original ID3 tags for local management

How to Fix Tidal Downloads Not Working or Other Issues

This AudFree converter has some unique features, incredible 5x download speed, the ability to batch convert, preserve metadata, and more. After downloading playlists and tracks, you can easily transfer them to the device of your choice.

Step 1Customize output format for Tidal music
change settings for tidal music
Go to the 'Menu' option from the top bar and choose 'Preferences'. Then, choose 'Convert'. In the next window, you can adjust the output format for your downloads. You can either set default or make adjustments according to your needs. You can customize the channel, bitrate, codec, and conversion speed.
Step 2Add Tidal music to the AudFree Tidable
add music from tidal to audfree
Now it's time to add Tidal HiFi music to the converter. Search through the music library for your favorite song and playlist. Copy and paste their links into the search box of AudFree Tidable and click the '+' sign to load them. Alternatively, you can drag and drop songs from the Tidal app to this converter's main interface.
Step 3Initiate the conversion process to download Tidal
download tidal music to fix tidal not working
Now click on the 'Convert' option and the converter will start to download music from Tidal app in an instant. Wait for it to finish and then you can find the Tidal downloads in the 'Converted' list. Now, you can easily listen to Tidal songs without the Tidal app. Then the 'Tidal not working' issues are settled.

Part 3. Final Thoughts

Tidal keeps the data of all downloaded songs in cache files. It is often overloaded and thus users face issues with Tidal offline mode not working properly. In this case, clearing the cache will do the trick, but be aware that it will also delete any downloaded songs. Therefore, the best way is to use AudFree Tidal Music Converter, which allows you to back up your Tidal downloads. With it, you can listen to Tidal music without the Tidal app, and avoid the problem of Tidal not working forever.

Apr 17, 2023 5:40 PM

Updated by Miley Swift to Tidal Tips


AudFree Tidable

Download and convert Tidal HiFi and MQA songs to MP3, FLAC, WAV, M4A at 5X speed.