9 Ways to Fix Tidal Keeps Crashing on Mobile/Desktop

By Miley Swift Posted on 2024-07-01 / Post for Tidal Tips

Q1: "My Tidal app keeps crashing the last couple of days. It won't work for more than a couple of minutes at a time. How can I do now?"

Q2: "Why does Tidal keep crashing? I was confused about that cause I didn't change anything."

When we searched for 'Tidal keeps crashing' on Google Chrome, we found many questions about this topic posted on Reddit, Quora and other communities. Many Tidal users wonder this situation and many of them want to solve it. Therefore, in this article, we are going to show the common causes and methods of this problem.

If you want to avoid Tidal crashing forever, you can take AudFree Tidal Music Converter into consideration. More details can be found in Part 3.

fix tidal keeps crashing

Part 1. Why Does Tidal Keep Crashing

Why does Tidal keep crashing? When the Tidal web player or Tidal app keeps crashing, it can be attributed to several common issues. Understanding these potential causes is the first step toward finding a solution.

⚠ Device Compatibility Issues

Hardware Requirements: Like many other high-performance apps, Tidal has specific hardware requirements. If your device's hardware is outdated or lacks the necessary specifications, the Tidal app may crash frequently. This can include insufficient RAM, limited processing power, or inadequate storage space.

Operating System Version: Tidal requires a certain version of the operating system to function correctly. If your device is running an outdated OS, it may not be compatible with the latest version of Tidal, leading to crashes.

⚠ Application Errors

Application Code Issues: Sometimes, bugs within the Tidal application itself can cause it to crash. These bugs can arise from poorly written code or errors that occur during the development process.

Post-Update Errors: After updating Tidal, new bugs can be introduced, or old ones may not be fully resolved. This is a common issue with many applications as updates are rolled out to add new features or fix existing problems.

⚠ Network Connection Problems

Unstable Network: Tidal relies heavily on a stable internet connection to stream music. If your network connection is unstable or frequently drops, you may meet Tidal keeps crashing as it struggles to maintain the stream.

See also: How to Use Tidal Offline on PC/Phone

Firewall or Router Settings: Sometimes, specific settings on your firewall or router can interfere with the internet, causing it to crash. This can be due to strict security settings or outdated firmware.

⚠ Cache and Data Issues

Excessive Cache: Over time, the cache stored by Tidal can become too large, leading to performance issues and crashes. The cache is used to store temporary files that help the app run smoothly, but too much of it can have the opposite effect.

See also: Tidal Data Usage [Hot Review]

Data Conflicts: Corrupted or conflicting data within the app can also cause it to crash. This can happen if there are issues with your user data or if the app is unable to properly read or write data.

See also: How to Fix Tidal Not Working

Part 2. How to Solve Tidal Keeps Crashing

Once you've identified the potential causes of Tidal crashing, you can follow these troubleshooting steps to resolve the issue. These fixes can solve the Tidal app crashing issue after it happens. If you haven't meet this situation but you want to avoid it, you can move to Part 3 to get help with AudFree Tidal Music Downloader.

✔ Check Device Compatibility

Ensure that your device meets the minimum hardware requirements for running Tidal. Tidal can be used on Windows 10 or above, Mac OS X 10.15 or above, iOS 15 and above, Android 7 and above, etc.

FYR: Tidal System Requirements

See also: How to Download Tidal Music on Mac for Offline Listening

✔ Network Diagnosis

To fix Tidal keeps crashing, you can also try this solution. Use a speed test app or website to check the stability and speed of your internet connection. If your connection is slow or unstable, consider switching to a different network or contacting your internet service provider for assistance.

Additionally, simply restarting your router can resolve network issues. Disconnect your router for approximately 30 seconds and then plug it back in. Allow it to restart fully before reconnecting to the internet.

✔ Force Stop the Tidal app

For Android Users

If you use Tidal on an Android phone, you can force-stop the Tidal app and then relaunch it. Please tap the Tidal app icon on your home screen. And you will see an icon with 'i'.

tidal icon on android

Then tap the 'App Info' > 'Force Stop' item to force stop the app and then open it again.

force stop tidal to fix tidal keeps crashing

For iOS Users

You can swipe up the bottom screen to see all recently used apps. Then swipe up the Tidal app or all apps to close and reopen the Tidal app.

close tidal on ios to solve tidal app keeps crashing

✔ Disable Hardware Acceleration

To fix the Tidal app crashing on the desktop, you can open the Tidal desktop app and look at the 'three lines' logo. Click 'Help' > 'Troubleshooting' > 'Disable hardware acceleration'. This function can reduce some running problems.

tidal disable hardware acceleration

Clear Tidal Cache

Clear Tidal Cache on iOS

Step 1. Open the 'Settings' app on your iOS device. Find Tidal in the app list.

Step 2. In the 'Slack' section, enable the 'Reset Cache on Next Launch' option to clear the app's cache and free up storage space.

Step 3. Then relaunch the Tidal app to complete the cache-clearing process on your iOS.

reset tidal cache ios to fix tidal crashing

Free Up Tidal Data on Android

Step 1. Open 'Settings' on your Android device and navigate to 'Applications and Permissions'.

tidal on android settings

Step 2. Select 'App Manager' and then choose Tidal from the list of apps.

Step 3. Tap on the 'Storage' section and click 'Clear Cache' or 'Clear Data' to remove unnecessary content and free up storage space.

clear tidal cache on android to fix tidal app crashing

Clean Tidal Cache on Windows

Step 1. Launch the Tidal desktop app and click the 'three lines' from the top-left side.

Step 2. Hit the 'Help' > 'Troubleshooting' option and then select 'Clear Chche'.

troubleshooting tidal app keeps crashing on windows

Clear Tidal Data on Mac

Step 1. Open the Tidal app on your Mac and click the Tidal icon in the upper-left corner.

Step 2. Select 'Preferences' from the menu and click the 'Cache' section.

Step 3. Click 'Clear Cache' and confirm by selecting 'Clear' when prompted.

tidal delete cache on mac

✔ Update the Tidal App

Check for updates to the Tidal app in your device's app store. Developers often release updates to address known issues, so keeping your app up to date is crucial.

update tidal on app store to fix tidal crashing

✔ Reinstall the App

If other steps do not resolve the issue, uninstall the Tidal app from your device and then reinstall it from the app store. This can resolve deeper issues by providing a fresh installation.

install tidal to solve tidal app keeps crashing

✔ Contact Tidal Support

If you can't find the real cause and fix Tidal keeps crashing issue by yourself, you can seek help from the Tidal official support center. Please go to https://support.tidal.com/ and scroll down to the bottom line. Select the 'Submit a request' button and then send your question.

submit the tidal keeps crashing question to tidal support

Part 3. Best Way to Fix the Tidal App Keeps Crashing

As we said above, AudFree Tidal Music Converter is a preventive method to fix the Tidal app keeps crashing. That is because it can save Tidal music on your local folder and then you can play the saved music without using Tidal.

Apart from this function, AudFree Tidable also supports converting Tidal music to MP3, WAV, FLAC and more output formats. Therefore, you can easily import the converted music to other devices like MP3 players. Moreover, it keeps lossless sound quality so that you can have a great listening experience. The function to keep the original ID3 tags of each audio can help you manage downloads with ease.

Key Features of AudFree Tidal Music Converter

audfree tidal music downloader

How to Download Tidal Hi-Res Music to Avoid the Tidal App Keeps Crashing

The AudFree Tidal Music Downloader can be used on Windows and Mac. Please download it on your computer and launch it.

Step 1Customize output format for Tidal music
change settings for tidal music
In the main interface of the AudFree Tidable, you should click the 'Menu' item from the top-right bar. Then, hit the 'Preferences' > 'Convert' option to get a new window. You can choose some output formats like format, bitrate and sample rate for the songs you will convert.
Step 2Load Tidal music to AudFree Tidable
load tidal songs to audfree tidable
In the Tidal desktop app, copy the link of songs or playlists you plan to download locally. Then paste them into the search box of AudFree Tidal Music Converter. To load the audio, please click the '+' icon.
Step 3Download Tidal music to avoid Tidal keeps crashing
download tidal music to fix tidal crashing
On AudFree's main page, hit the big 'Convert' option to run the conversion process. You can get the Tidal downloads in the local folder on your PC. Now, you can enjoy your Tidal music on computers without the Tidal app or Tidal web player.

Part 4. Summary

Tidal keeps crashing is an unexpected problem. If you meet it, you can find 8 ways to fix it. If you haven't met it but you wanna to avoid it, just use the AudFree Tidal Music Downloader to rip music from Tidal and save music as local files. In this way, you are able to listen to Tidal music with using Tidal so you do not worry about the Tidal crashing issue.

Miley Swift

Miley Swift

Staff Editor

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Miley Swift is a professional content creator in the field of music entertainment and tech. Passionate about Tidal streaming technology, she is adept in offering and updating relevant tech skills and tools of Tidal music.

AudFree Tidable

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